StreetGames safeguarding reporting Structure
StreetGames Internal safeguarding Meeting Structure
Case management group: will meet 3 times a year to reflect the key delivery times across a year to then learn from cases that have been reported.
- Late April/early May
- September
- Late January
Safeguarding working group: Will meet quarterly to reflect learning from the case management groups and help prepare for upcoming delivery periods across a StreetGames year:
- Late February
- April
- July
- October
StreetGames safeguarding Case Management process
The difference between a concern, allegation, and complaint.
- A ‘concern’ may be seen as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.
- A ‘Serious Cause for Concern’ refers to the serious question of whether, the school, or a member of staff’s professional practice is falling short of the reasonable expectations, minimum standards or other measure of perceived “goodness.
- In the context of safeguarding, an ‘Allegation’ refers to “the assertion or suspicions that member staff may have behaved in a way that has; or may have harmed a child; possibly committed a criminal offence against or related to a child; or behaved towards a child in a way that indicates he or she is unsuitable to work with children”
All the above, are not complaints and thus, can be raised and adequately addressed outside the complaint’s procedure.
A Complaint (as understood in the Procedures)
- A complaint is generally recognised as ‘an expression or statement of dissatisfaction however made, about actions taken or a lack of action’ or about the quality of service or product -failure to satisfy or meet expectation.
- A ‘Complaint’ is more general and could refer to any matter that does not constitute a ‘concern’ or ‘Serious Cause for Concern’ or an ‘allegation’ as set out above.
It is therefore, a costly error to respond to any complaint as if it was Serious Cause for Concern or an allegation.
However, multiple complaints over a sustained period of time, around a common theme, could escalate to a serious cause for concern or, on the balance of probability, an allegation of harm.
Triage and Escalation of safeguarding Incidents
More on Safeguarding
