Skip over main navigation
  • Sign up
  • Log in
  • Basket: (0 items)
StreetGames
  • Twitter
  • Facebook
Network Website
Menu
  • About us
    • What we do
    • Our history
    • Awards
    • Meet the team
      • Trustees
      • Senior Staff
      • Business Advisory Board
    • Finance and governance
      • Finance and governance
      • Customer Charter
      • Safeguarding
    • Join our team
  • Our work
    • Safer
      • Community safety
    • Healthier
      • Tackling inactivity
      • Holiday hunger
      • Mental health
      • Youth Social Prescribing
      • Newcastle's Best Summer Ever
    • More successful
      • Skills gap
      • Equality
  • Our impact
    • Stories
    • Reports
    • Insight
  • Support us
    • Donate
    • Fundraise
      • Fundraisers
      • Fundraise for us
      • Fundraising ideas
      • Take on a challenge event
      • Fundraiser story
    • For corporates
      • Why support StreetGames
      • Get involved
      • Corporate Supporters
    • Volunteering
    • Events
    • Fit and Fed Supporters Club
    • Support a campaign
    • Take on The 2.6 Challenge
  • Training
  • News
  • Admin
    • Log in
  • Basket: (0 items)
  • Customer Charter
  1. About us
  2. Finance and governance

Customer Charter

1. Our Vision and Mission

StreetGames vision is to mobilise the power of sport and physical activity to improve the lives of disadvantaged children and young people and the communities they live in.

Our mission is to Change Sport, Change Lives and Change Communities so that disadvantaged young people and communities become healthier, safer and more successful.

2. What matters to StreetGames

StreetGames is a Network organisation. We work with people and organisations that work face-to-face with disadvantaged young people and their communities. We help individuals and organisations to continuously improve and better meet the needs of the young people and communities they work with.

We intend the support that we provide to be relevant, flexible, insight-based and designed to make a difference to the lives of young people and communities.

The views and opinions of our Network members on the services and support we provide are of critical importance.

StreetGames commits to regularly consulting, both formally and informally, with Network members to ensure that what we deliver is what is needed.

3. What we understand matters to our Network Members

Our latest Network survey in 2019 told us that Network Members highly value:

  • Our tailored advice and support
  • The training we provide for staff, volunteers and young people
  • The opportunities we provide for networking, enabling collaboration and sharing good ideas
  • The support we offer organisations with funding and fundraising
  • The doorstep sport initiatives and campaigns we share

StreetGames aspires to maintain and improve the services that our Network Members find most valuable.

Network Members also value:

  • The helpfulness and competency of StreetGames staff
  • The approachability of StreetGames staff
  • That StreetGames generally respond quickly to requests

94% of respondents in 2019 rated their overall experience with StreetGames as Good or Very Good.
StreetGames strives to ensure that our team members are accessible, approachable and respond to requests in a reasonable timeframe.

The overwhelming majority of Network Members feel that:

  • They can trust StreetGames
  • StreetGames trusts them
  • StreetGames wants the same for young people as they do
  • StreetGames understands the needs of their young people
  • StreetGames is useful

StreetGames aims to maintain and strengthen the trust between our organisation and our Network Members.

StreetGames aspires to maintain and develop its understanding of the needs of disadvantaged young people and to use it to shape an offer that supports Network Members to improve those young people’s lives through sport and physical activity.

The majority of Network Members told us that:

  • StreetGames stands for the things that concern their project
  • StreetGames has good ideas about how to improve the lives of young people through sport
  • StreetGames is supportive of their project and the young people involved
  • StreetGames provides their project with interesting new opportunities

StreetGames will be supportive of organisations that work with disadvantaged young people and mindful of how their concerns can be addressed when planning that support.

StreetGames strives to develop new ideas and opportunities that reflect our values of creativity, innovation and accountability

4. If we fall short of your expectations of us?

Network Members should expect that:

  • StreetGames will listen carefully to any concern they express, in order to provide a full and honest response and take action where appropriate.
  • StreetGames will use concerns expressed by Network Members as a means to continuously improve our services and support.
  • Where a discussion about a Network Member’s concern does not resolve it satisfactorily, StreetGames will maintain a formal complaints policy.

Published: 16th April, 2020

Updated: 17th April, 2020

Author: Matthew Rivitt

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • New campaign highlights the power of community sport

    New campaign highlights the power of community sport

    The #MyStreetGames campaign will shine a spotlight on programs that have delivered real positive change through sport.

  • New case studies show power of sport to bring families together

    New case studies show power of sport to bring families together

    StreetGames Family Engagement Projects are supporting families across South Wales.

  • StreetGames pay tribute to partner organisations

    StreetGames pay tribute to partner organisations

    StreetGames’ Roll of Honour pays tribute to the amazing organisations who make our work possible.

  • Chance to Shine and StreetGames

    Chance to Shine and StreetGames

    Chance to Shine Street is a fast, fun and free format of the game, that supports thousands of young people in disadvantaged communities to play cricket.

Most read

  • What We Do

    What We Do

    StreetGames harnesses the power of sport to create positive change in the lives of disadvantaged young people right across the UK. StreetGames' helps to make young people and their communities healthier, safer and more successful.

  • Our History

    Our History

    StreetGames is one of the UK's leading 'sport for development' charities - changing lives and transforming communities through the power of sport. Formed in 2007, StreetGames was inspired by the success of joint work conducted by The FA, Football Foundation and other agencies working within disadvantaged areas – places in which young people were almost 50% less likely to be active than their more affluent peers.

  • Finance and Governance

    Finance and Governance

    Since its creation in 2007, StreetGames has been an active champion, leading innovator and respected partner in the community sport sector.

  • Jane Ashworth OBE

    CEO

  • Volunteering

    Volunteering

    There is a growing trend in the UK for companies to do more than simply give money to good causes. Many employees and employers prefer to be actively involved with corporate community investment, which aims to link employees' skills and time to the donation of resources.

  • Youth Crime Impact Programme

    Youth Crime Impact Programme

    Appropriately-designed sports programmes can help to reduce youth-related crime and anti-social behaviour (ASB) in hotspot areas.

  • Fit and Fed

    Fit and Fed

    StreetGames’ innovative Fit and Fed campaign offers fun physical activities and nutritious, healthy meals, to some of society’s most vulnerable young people.

  • Join the Network

    Join the Network

    StreetGames welcomes network applications from community, youth and sport organisations that share StreetGames' goal of changing lives, changing communities and changing sport.

  • Us Girls

    Us Girls

    A double award-winning programme, Us Girls is designed to increase and sustain young women’s participation in sport and physical activity within some of the nation’s most disadvantaged communities.

  • Apprenticeships

    Apprenticeships

    StreetGames' industry-leading apprenticeships are a mix of on-the-job, workplace learning and off-site conventional study - typically revolving around youth, community or sports-based coaching techniques. The employer pays the apprentice a wage and in return the government pays for most or all of their training.

Sign up for our StreetGames Monthly newsletter

Stay in touch with our work, unlock your fundraising potential and discover how we change lives!

  • Twitter
  • Facebook
  • Youtube
  • Instagram
  • Network Services
  • Join the Network
  • Contact Us
  • Login
  • Logout
  • Manager
  • Sitemap
  • Accessibility
  • Terms & Conditions
  • Privacy Policy

StreetGames is registered as a charity with the England and Wales Charity Commission (number 1113542), Scottish Charity Regulator (number SC046149) and as a company limited by guarantee with the Registrar of Companies (number 5384487).

Registered office: StreetGames, 61 Mosley Street, 4th Floor Woolwich House, Manchester, M2 3HZ
Telephone: 0161 7070782 | Email: [email protected]